As Co-Founder and CEO of Dalos, I am passionate and committed to changing the way companies work by creating a data-driven culture that will promote a higher profit return and maximize client retention. The Dalos vision and strategy are the result of over eighteen years of proven experience in Business Consulting, Service Delivery Management, Information Technology Infrastructure & Operations domains.
As Director of Client Experience, I am focused on making sure Dalos is intuitive and easy-to-use and getting help is not complicated. Having helped customers make the most of technology services for 20+ years, I have often witnessed processes that are designed to make the job easier for the service provider rather than the end-user. I believe the opposite focus is paramount in order to retain customers.