Customer Web Portal

The Dalos customer self-service web portal is a powerful tool that allows your clients to view their maintenance contracts and subscriptions and manage their renewals with ease. The portal includes everything from the ability to view assets, and software subscriptions, to invoices and sales orders. Furthermore, the portal gives clients the opportunity to communicate with their respective renewal team and sales account rep in a secure and efficient manner. By taking advantage of this platform, your clients can enjoy a stress-free experience when it comes to managing their software subscriptions and assets.

You will establish client accounts during the onboarding process. Your clients can access the Dalos customer self-service web portal using their email address. Once logged in, your clients will have access to their assets, maintenance contracts, and software subscriptions, as well as the ability to renew maintenance contracts and software subscriptions. Additionally, clients can utilize the platform's secure messaging system to communicate with their renewal team and sales account rep. All of these features are simple to use and provide a streamlined user experience.

The Dalos customer self-service web portal offers numerous benefits for your clients. With your branded portal, customers can view their maintenance contracts and software subscriptions and manage their renewals with ease. The portal includes everything from the ability to view assets, and software subscriptions, to invoices and sales orders. Additionally, the platform is designed with a seamless user experience in mind, which ensures that customers have an efficient and stress-free experience when it comes to managing their renewals. These features make the Dalos customer self-service web portal an invaluable tool for any business or organization looking to streamline their business processes and enhance their customer experience.

The Dalos self-service web portal offers a range of features to help your clients view and manage their maintenance contacts, software subscriptions, and assets. Your clients can view and approve renewal maintenance and software subscription quotes. The portal includes robust dashboards and reports and help content such as tutorials, FAQs, and training material to help get the most out of Dalos platform. With easy access to important information and tools, your clients can easily manage their assets with minimal effort.

You can contact Dalos customer support via email (support@dalos.co), toll-free number (888-256-8880), or live chat. The customer self-service web portal features an easy-to-use contact form for submitting queries and requests. Additionally, the portal provides a detailed FAQ page with answers to common questions and helpful troubleshooting tips. 

The Dalos self-service web portal is governed by a set of Terms & Conditions. These Terms & Conditions help protect you and your customers and ensure that the services being provided are in accordance with applicable laws and regulations. By accessing the Dalos customer self-service web portal, customers agree to abide by all of our policies, including those related to data privacy, security, and intellectual property rights. In addition, customers also agree to all terms listed in their subscription agreement. To learn more about our Terms and Conditions, click here.

Yes, once the renewal team releases the quote, it can be approved within the Dalos platform. You have the ability to review and request changes which will be reviewed by your renewal team. Once you attach a purchase order (PO) document or pay via credit card, the renewal team will receive your approved quote and start fulfillment. You also have full access to past agreements and quotes, whether approved or canceled by you, giving you more visibility into your subscriptions and assets.

Yes, paying via credit card on the Dalos platform is a quick and easy process. The platform integrates with your existing credit card merchant.  You clients can enter their credit card information directly into the platform and select 'Submit Payment', and the information will be sent to your merchant for processing. No credit card information is shared with the renewal team.