The term “Personal Information,” means information that relates to an identified or identifiable person such as a name, address, phone number, username, email address, and password, it might also include information such as an IP addresses and/or other online identifiers and information related to a device (see “Cookies or Similar Technologies” section.
This Privacy Notice does not reflect the privacy policies or practices of our clients or any other third party. Dalos is not responsible for the privacy policies or practices of any client, end-clients of clients or other third party.
Dalos is an innovative renewal automation platform empowers technology companies to grow their renewal revenue and enhance their customer’s experience. We embrace customer success through the use of our advanced intelligent automation platform, expert services, process optimization and a vast ecosystem of integrations. Dalos enables Tech Companies to drive business efficiency with business automation, maintenance and subscription renewals, data management capabilities (collectively, the “Services”).
In using our Services, our clients may backup and/or store or otherwise process business or other information or allow us to have access to such information, including Personal Information on our Services (“Client Information”).
In providing our Services, we process Client Information on behalf of and under the direction and instruction of our applicable Client. It is the responsibility of Dalos’s Client (or its end client if any) to ensure that the Client Information that it collects backups, stores or otherwise processes or allows us to access through the client’s use of Dalos’s Services has been legally collected and is processed in accordance with applicable data protection laws. If you have any questions about the handling of Client Information or if you want to submit any requests for access to, correction, amendment, or deletion of Client Information, please address your concerns to the applicable Client.
We primarily collect, access, use, and share Personal Information where necessary for us to market and provide Services to our clients and in the ordinary course of running our business, including through the receipt of communications such as emails, website enquiries and telephone calls.
We may collect Personal Information through our Services and Dalos Websites in the following ways:
General Contact Information.
We collect any Personal Information that you voluntarily provide to us when you visit a Dalos Website or when you subscribe for or enquire about any of our Services. For example, if you submit a sales enquiry or subscribe for a newsletter via a Dalos Website web form or request additional information or contact from Dalos via email, you will provide us with certain Personal Information, which may include names, company name, address, and email address.
In addition, if you choose to communicate with us via a web form, email, or by telephone, we will keep a copy of our communication together with your email address or phone number and our responses.
When you visit any Dalos Website or use our Services, we collect Personal Information from your device, including IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), the date and time of use of our Services, the date and time of an event on the client’s IT systems, system logs, and technical attributes about the device or a web browser. In some countries, including countries in the European Economic Area (EEA) and the United Kingdom (UK), this information may be considered Personal Information or “personal data” under applicable data protection laws. This Personal Information enables us to better understand use of our Dalos Websites and Services. Some of this Personal Information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies or Similar Technologies” below.
Cookies or Similar Technologies
If you have arrived at any Dalos Website by clicking on a banner ad for one of Dalos’s products or services, a session cookie may be used. This cookie contains an identification number for the advertisement that you clicked on, and it helps Dalos determine which of its ads attracts the most visitors. If you choose to request further information from us about
Dalos’s products and services, the Personal Information that you provide in that request will be linked to the Personal Information in the session cookie.
In order to better understand how our sites are used, Dalos Websites may also use persistent cookies along with other Personal Information collected in our servers’ files (e.g., IP Address, referring URLs, etc.). Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. If you reject or block cookies, Dalos Websites may not function as intended.
Commercially Available Personal Information.
Dalos may also collect Personal Information from commercially available sources but only where we are legally permitted to do so. Such Personal Information may include names, addresses, email addresses, and demographic data. The Personal Information Dalos collects from these commercial sources may be combined and cross-referenced with Personal Information we collect through the Services. We use this Personal Information for communications purposes to provide direct marketing materials for our business customers or prospects.
From time to time, we may also ask our partners or clients to voluntarily provide us with the email addresses of contacts of other organizations, so they too can benefit from the various products and services offered by Dalos and Dalos’s trusted affiliates. Where we do, we will confirm that they have the permission to pass on these details to us.
We use the Personal information we collect, to provide our Services to the Clients on whose behalf we are acting. For example, in order to provide technical support, we may contact a user (such as employees or staff members) of Dalos’s Clients using any contact information provided to us.
We use the Personal Information to respond to any request or query directed to us (for example through web forms or email), to provide you/your organization with our products and Services and to manage our relationship with you. For example, we, address any enquiries or complaints you may have, endeavor to improve the Services we provide, or provide you with information about other products and services we offer that we think you may be interested in.
If we have the right to do so, we will use your Personal Information for the purposes of direct marketing communications to your organization, such as by adding your contact and other details to a marketing database. Where we do, we will provide you with an opportunity to opt out in accordance with section III.
We may use any Personal Information we collect through the Services and/or any Dalos Websites for internal and service-related purposes, including providing it to third parties as necessary to allow us to provide the Services, maintain or improve Dalos Website security, and/or invoicing for example.
From time to time, we will aggregate Personal Information collected through our Services for analytics purposes, product improvement purposes and other service-related purposes.
We may share Personal Information with the following categories of recipients and/or in the following circumstances:
As appropriate, we may share Personal Information with vendors and/or service providers in connection with the provision or marketing of the Services, Dalos Websites. These third parties have access to Personal Information to the extent necessary to permit them to do their jobs, however, they are bound by confidentiality agreements before any Personal Information is provided to them, and they are restricted from using the Personal information for other purposes.
For Personal Information previously transferred to us from EEA countries and the UK under the EU-US Privacy Shield, we will remain liable under the Privacy Shield Principles if our agents or service providers process such Personal Information in a manner inconsistent with the Privacy Shield Principles, unless we will prove that we are not responsible. A list of service providers and partners that we use with Dalos Websites is list in Schedule A.
We may disclose Personal Information: if we believe it is necessary: to comply with national security or law enforcement requests and legal process, such as a court order or subpoena; to respond to your requests; to prevent or address fraud, security, or technical issues; or to protect our property or other legal rights or the rights or property of others, or to protect the vital interests of others.
If we are involved in a potential or actual merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider Personal Information collected through the Services or Dalos Websites (or both) may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
Other than as stated in this Privacy Notice, we will not release Personal Information to unaffiliated third parties, and we will not cross-reference Personal Information collected through one Client’s use of our Services with that of any other Client or entity.
You have the option to restrict the use of Personal Information for targeted advertising and to opt-out of receiving targeted ads.
You can control whether companies serve you targeted advertising by visiting the Digital Advertising Alliance website and using its opt-out: About Ads Info (U.S.) | Your Online Choices EU . The DAA opt-out requires that cookies not be blocked in your browser.
As an alternative to the DAA opt–out, you can also elect to block browser cookies from first parties (such as those from our website) and browser cookies from third parties (such as advertisers) by using the cookie blocking options built into your browser software. If you block browser cookies, some parts of Dalos Websites may not function correctly. Also, blocking cookies will not stop third parties from collecting IP address, data stored in “Flash” cookies, and certain other types of technical information that may uniquely identify your browser.
Social Network Widgets. Dalos Websites may include social network sharing widgets that provide Personal Information to their associated social networks or third parties about your interactions with Dalos Websites that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Personal Information may be transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share.
Dalos Websites Services and systems use servers located in the United States. If you are located outside of the United States, the Personal Data we collect will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you are located.
III. Access, Integrity, Retention, and Choices
Personal Information of clients’ clients
Please note that if you are an end-user of one of our Clients’ customers whose Personal Information we may backup or otherwise process in providing Services to our clients, you must submit any requests for access to, correction, amendment, or deletion of your Personal Information, to the Client’s customer.
Access, Correction & Deletion of my Personal Information
If you wish to request access to, correction, or deletion of Personal Information you have submitted through the Dalos Websites, you can log into your account or contact Dalos at privacy@Dalos.com.
Data Integrity and Purpose Limitation
Dalos will use Personal Information only for the purpose of or in ways compatible with the purposes for which it was collected.
We keep Personal Information we need to provide our Services only for as long as we have a valid business purpose, in accordance with applicable law and our Client agreements. For example, we retain Personal Information for as long as it
is needed to provide you with Services you have requested or to comply with applicable legal, tax or accounting requirements.
When we have no ongoing legitimate business need to process your Personal Information, we will delete it. If immediate deletion is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible or unless as otherwise required by law.
We include an “unsubscribe” hyperlink in Dalos marketing emails for those users who wish to stop receiving email communication from Dalos. The hyperlink will connect to one the Dalos Websites, which will confirm the email address that has been automatically unsubscribed and will no longer receive emails from Dalos.
We take steps to ensure that Personal Information is treated securely and in accordance with this Privacy Notice which include appropriate technical and organizational measures. These measures are designed to provide a level of security appropriate to the risk of processing of your Personal Information. However, neither the Internet nor any form of electronic storage can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any Personal Information provided to us.
Dalos is headquartered in the United States of America (“US”). In using Dalos Websites, Services and/or otherwise contacting us you acknowledge that your information may be accessed and processed around the world, to us in the US or to our affiliates, partners, merchants, or service providers elsewhere in the world, including North America, EMEA, the Philippines and India. However, we have taken appropriate safeguards to require that your Personal Information remains protected in accordance with the terms of this Privacy Notice and applicable data protection laws.
Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it. We normally collect Personal Information from you only where we need the Personal Information to perform our contract for our Services with our Clients, where the processing is in our legitimate interests (provided these interests are not overridden by your data protection interests or fundamental rights and freedoms), or otherwise if we have your consent to do so. In some cases, we may also have a legal obligation to collect Personal Information from you, such as KYC checks or tax information.
If we ask you to provide Personal Information to comply with a legal requirement or to contact you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information). Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are and before doing so will ensure that we have considered your rights and interests
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us at privacy@Dalos.com.
You may have the following data protection rights which you may exercise at any time by using the contact details provided under the “Complaints and How to Contact Us” section below:
We will respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Please note, if you are an individual whose personal information Dalos processes as a “data processor”, for example to provide services on behalf of its Clients, you must contact the relevant data controller of your Personal Information in order to exercise your rights. This might be one of our Clients or one of our Clients’ customers.
We do not knowingly collect, store, or use information from children, including those under the age of 13. If you are under the age of 13, you may not submit any information through the Dalos Websites or Services. If you have reason to believe that a child under the age of 13 has provided information to us through the Dalos Websites or Services, please contact us and we will endeavor to delete that information from our databases.
The Dalos Websites currently do not respond to “Do Not Track” (DNT) signals and operate as described in this Privacy Notice whether or not a DNT signal is received.
Under Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of Personal Data the business shares with third parties for those third parties’ direct marketing purposes, and the identities of the third parties with whom the business has shared such data during the immediately preceding calendar year.
To exercise your rights, you may make one request each year by emailing us at privacy@Dalos.com with “Request for California Privacy information” on the subject line and in the body of your message. Be sure to provide in the request sufficient information to properly identify you and/ or the members of your family.
Dalos processes certain personal information as a business under the California Consumer Privacy Act (CCPA). This personal information relates to business transactions within the scope of Section 1798.145(n) of the CCPA. [California residents have limited rights under the CCPA in connection with this personal data. Dalos offers the right to opt out of the sale of this personal information on the Dalos websites.]
XII. Changes to This Privacy Notice
We may update this Privacy Notice to reflect changes to our information practices from time to time. If we decide to change this Privacy Notice, we will post the changes on this page so visitors to the Dalos Website and our clients and the users of their IT systems are aware of our practices, and we will change the “Last Updated” date above. If we make a material change to our information practices, such as to how we use Personal Information, we will make reasonable efforts to provide notice on our website and/or through our clients and obtain consent to any such uses as may be required by law.
XIII. Complaints and How to Contact Us
If you have any questions, comments, or concerns about this Privacy Notice or our information practices, please email us at privacy@Dalos.com.
If you don’t receive adequate resolution of a privacy-related problem, you may write to our Chief Compliance Officer at:
Chief Compliance Office
28175 Haggerty Road
Novi, MI 48377
For EU Individuals: If a complaint cannot be resolved by any of the mechanisms described above, you also have a right, under certain conditions, to invoke binding arbitration under the Privacy Shield Panel in compliance with the EU-US Privacy Shield. If you want to initiate this arbitration procedure, you are required to first formally notify us of your intention to do so by writing to privacy@Dalos.com. Please remember to include a summary of the steps you have already taken to resolve your complaint and a description of the alleged violation.
List of Dalos Sub-Processors and Third-Party Vendors