The term “Personal Information,” means information that relates to an identified or identifiable person such as a name, address, phone number, username, email address, and password, it might also include information such as an IP addresses and/or other online identifiers and information related to a device (see “Cookies or Similar Technologies” section.
This Privacy Notice does not reflect the privacy policies or practices of our clients or any other third party. Dalos is not responsible for the privacy policies or practices of any client, end-clients of clients or other third party.
Dalos is an innovative renewal automation platform empowers technology companies to grow their renewal revenue and enhance their customer’s experience. We embrace customer success through the use of our advanced intelligent automation platform, expert services, process optimization and a vast ecosystem of integrations. Dalos enables Tech Companies to drive business efficiency with business automation, maintenance and subscription renewals, data management capabilities (collectively, the “Services”).
In using our Services, our clients may backup and/or store or otherwise process business or other information or allow us to have access to such information, including Personal Information on our Services (“Client Information”).
In providing our Services, we process Client Information on behalf of and under the direction and instruction of our applicable Client. It is the responsibility of Dalos’s Client (or its end client if any) to ensure that the Client Information that it collects backups, stores or otherwise processes or allows us to access through the client’s use of Dalos’s Services has been legally collected and is processed in accordance with applicable data protection laws. If you have any questions about the handling of Client Information or if you want to submit any requests for access to, correction, amendment, or deletion of Client Information, please address your concerns to the applicable Client.
We primarily collect, access, use, and share Personal Information where necessary for us to market and provide Services to our clients and in the ordinary course of running our business, including through the receipt of communications such as emails, website enquiries and telephone calls.
We may collect Personal Information through our Services and Dalos Websites in the following ways:
General Contact Information.
We collect any Personal Information that you voluntarily provide to us when you visit a Dalos Website or when you subscribe for or enquire about any of our Services. For example, if you submit a sales enquiry or subscribe for a newsletter via a Dalos Website web form or request additional information or contact from Dalos via email, you will provide us with certain Personal Information, which may include names, company name, address, and email address.
In addition, if you choose to communicate with us via a web form, email, or by telephone, we will keep a copy of our communication together with your email address or phone number and our responses.
When you visit any Dalos Website or use our Services, we collect Personal Information from your device, including IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), the date and time of use of our Services, the date and time of an event on the client’s IT systems, system logs, and technical attributes about the device or a web browser. In some countries, including countries in the European Economic Area (EEA) and the United Kingdom (UK), this information may be considered Personal Information or “personal data” under applicable data protection laws. This Personal Information enables us to better understand use of our Dalos Websites and Services. Some of this Personal Information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies or Similar Technologies” below.
Cookies or Similar Technologies
If you have arrived at any Dalos Website by clicking on a banner ad for one of Dalos’s products or services, a session cookie may be used. This cookie contains an identification number for the advertisement that you clicked on, and it helps Dalos determine which of its ads attracts the most visitors. If you choose to request further information from us about
Dalos’s products and services, the Personal Information that you provide in that request will be linked to the Personal Information in the session cookie.
In order to better understand how our sites are used, Dalos Websites may also use persistent cookies along with other Personal Information collected in our servers’ files (e.g., IP Address, referring URLs, etc.). Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. If you reject or block cookies, Dalos Websites may not function as intended.
Commercially Available Personal Information.
Dalos may also collect Personal Information from commercially available sources but only where we are legally permitted to do so. Such Personal Information may include names, addresses, email addresses, and demographic data. The Personal Information Dalos collects from these commercial sources may be combined and cross-referenced with Personal Information we collect through the Services. We use this Personal Information for communications purposes to provide direct marketing materials for our business customers or prospects.
From time to time, we may also ask our partners or clients to voluntarily provide us with the email addresses of contacts of other organizations, so they too can benefit from the various products and services offered by Dalos and Dalos’s trusted affiliates. Where we do, we will confirm that they have the permission to pass on these details to us.
We use the Personal information we collect, to provide our Services to the Clients on whose behalf we are acting. For example, in order to provide technical support, we may contact a user (such as employees or staff members) of Dalos’s Clients using any contact information provided to us.
We use the Personal Information to respond to any request or query directed to us (for example through web forms or email), to provide you/your organization with our products and Services and to manage our relationship with you. For example, we, address any enquiries or complaints you may have, endeavor to improve the Services we provide, or provide you with information about other products and services we offer that we think you may be interested in.
If we have the right to do so, we will use your Personal Information for the purposes of direct marketing communications to your organization, such as by adding your contact and other details to a marketing database. Where we do, we will provide you with an opportunity to opt out in accordance with section III.
We may use any Personal Information we collect through the Services and/or any Dalos Websites for internal and service-related purposes, including providing it to third parties as necessary to allow us to provide the Services, maintain or improve Dalos Website security, and/or invoicing for example.
From time to time, we will aggregate Personal Information collected through our Services for analytics purposes, product improvement purposes and other service-related purposes.
We may share Personal Information with the following categories of recipients and/or in the following circumstances:
As appropriate, we may share Personal Information with vendors and/or service providers in connection with the provision or marketing of the Services, Dalos Websites. These third parties have access to Personal Information to the extent necessary to permit them to do their jobs, however, they are bound by confidentiality agreements before any Personal Information is provided to them, and they are restricted from using the Personal information for other purposes.
For Personal Information previously transferred to us from EEA countries and the UK under the EU-US Privacy Shield, we will remain liable under the Privacy Shield Principles if our agents or service providers process such Personal Information in a manner inconsistent with the Privacy Shield Principles, unless we will prove that we are not responsible. A list of service providers and partners that we use with Dalos Websites is list in Schedule A.
We may disclose Personal Information: if we believe it is necessary: to comply with national security or law enforcement requests and legal process, such as a court order or subpoena; to respond to your requests; to prevent or address fraud, security, or technical issues; or to protect our property or other legal rights or the rights or property of others, or to protect the vital interests of others.
If we are involved in a potential or actual merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider Personal Information collected through the Services or Dalos Websites (or both) may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
Other than as stated in this Privacy Notice, we will not release Personal Information to unaffiliated third parties, and we will not cross-reference Personal Information collected through one Client’s use of our Services with that of any other Client or entity.
You have the option to restrict the use of Personal Information for targeted advertising and to opt-out of receiving targeted ads.
You can control whether companies serve you targeted advertising by visiting the Digital Advertising Alliance website and using its opt-out: About Ads Info (U.S.) | Your Online Choices (EU) . The DAA opt-out requires that cookies not be blocked in your browser.
As an alternative to the DAA opt–out, you can also elect to block browser cookies from first parties (such as those from our website) and browser cookies from third parties (such as advertisers) by using the cookie blocking options built into your browser software. If you block browser cookies, some parts of Dalos Websites may not function correctly. Also, blocking cookies will not stop third parties from collecting IP address, data stored in “Flash” cookies, and certain other types of technical information that may uniquely identify your browser.
Social Network Widgets. Dalos Websites may include social network sharing widgets that provide Personal Information to their associated social networks or third parties about your interactions with Dalos Websites that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Personal Information may be transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share.