How Do I Calculate My Customer Retention Rate?

We are Dalos | Leadership Team

Different industries may experience varying degrees of retention rates. B2B Resellers typically see annual churn rates in the 6% range; other industries with higher-priced products (which require a higher level of investment from the customer) may see lower annual churn rates.  It’s also critical to pay attention to monthly versus annual churn rates. A 5% […]